Privacy Policy

1. Introduction

The Africa Digital Discipleship Project (ADD Project), operated under Cru / Campus Crusade for Christ, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you interact with our digital services, including our ADDA chatbot on WhatsApp, Instagram, Telegram, and our website.

2. Information We Collect

When you interact with our services, we may collect the following:

• Your name and contact information (such as phone number or username) as provided by the messaging platform
• Messages and content you send to our chatbot
• General location information (country or region) where provided by the platform
• Interaction data such as the time and frequency of conversations

We do not collect sensitive personal information such as financial details, government ID numbers, or health information.

3. How We Use Your Information

We use the information collected solely for the following purposes:

• To provide spiritual guidance, discipleship resources, and responses through our ADDA assistant
• To improve the quality and relevance of our ministry services
• To connect you with Digital Staff (DS) leaders for follow-up and support where applicable
• To send relevant ministry updates and resources, only if you have opted in

We do not sell, rent, or trade your personal information to any third party for commercial purposes.

4. Data Sharing

Your information may be shared only in the following limited circumstances:

• With Cru / Campus Crusade for Christ staff involved in the ADD Project ministry
• With technology service providers (such as OpenAI and hosting providers) solely to operate our chatbot — these providers are bound by their own privacy policies
• When required by law or to protect the safety of individuals

5. Data Retention

We retain conversation data for a reasonable period necessary to provide our services and for ministry reporting purposes. You may request deletion of your data at any time by contacting us using the details below.

6. Third-Party Platforms

Our services operate on third-party platforms including WhatsApp (Meta), Telegram, and Instagram. Your use of these platforms is also governed by their respective privacy policies. We encourage you to review those policies independently.

7. Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, or misuse. However, no digital transmission is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent to receive communications from us at any time

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes your acceptance of the revised policy.